Support

Contact us

Email shellsgo@outlook.com for help in English or Chinese. For an app problem, include your device model, iOS and app versions, what happened and the steps to reproduce it. You can attach a screenshot after removing any private information. Please do not send passwords, verification codes or sign-in tokens.

Signing in and recovering access

Open You in the iOS app to sign in. Use the same Apple, Google or email method you used when creating your account. For an email account, choose Continue with email, then Forgot password? to request a reset email. If you cannot regain access, email us from the address associated with your ShellsGO account so we can help verify ownership.

Deleting your account

In the iOS app, sign in and open You → Account & privacy → Delete account. Review the notice, confirm your choice and complete the identity check. This permanently removes your personal profile, avatar, follows, original leads and contributor attribution. Independently verified public product facts remain. If an interrupted deletion offers Resume deletion, use it to finish the request. If you cannot access the app, contact us for help with your request.

Content corrections and rights questions

Send the product or update link, the information that needs attention and any supporting source. For a rights concern, identify the material and explain your relationship to it so we can review the request.

Privacy and terms

Read our privacy policy and terms of use. You can use the same support email for questions about your data.